so yeah . $300/12month if paid in full online last week. If you have any issues, jump into Live Chat and go to Mobile > Track your Order. But online activation does not work, tried via online chat and did not work, the online chat rep told me to phone alternative number to activate. Our best alternative is the OPTUS SIM (see info here), which provides better value for money and can be activated online prior to entering Australia (they let you verify your ID by using any international credit card). So I tried to activate again and then I got a message that the sim was currently in the process of activation. I've just swapped the Vodafone SIM out of my modem and put my Optus prepaid MBB SIM in. Optus prepaid plans. Forums. Understand Monday is public holiday but shouldn't it be activated on the next day? Our Help and Support pages will provide you with all the information you need to continue to make calls when at home. New Prepaid activation problems. Activation system not working for new prepaid modem. It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. Forum Regular reference: whrl.pl/RbxFjF. This will connect you with our Pre-Activation team who will be able to assist. We have 10 manual configuration APN settings for Optus above. Optus 12 Month Plan SIM Activation. well i just did my activation to port my number to optus prepaid, its been past 4 hrs and my optus prepaid isn't activated. Ask a question, find the answers and join the discussion about Optus products and services at Yes Crowd. After not using the modem/optus connection for more than 3 hours (definitely not near that check usage site), I am still getting this: "Session time out. Please note that SIMCARD.SG ACTIVATION SERVICE only activates the Prepaid Epic Data Plan. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.. Top up your prepaid phone card. Please note that we’re unable to look into account details on Yes Crowd. Optus Home. Setup Auto Recharge. menu Whirlpool Go to navigation. Search. Optus Prepaid: sim activation problem. Please describe your problem clearly and precisely. I can't receive messages on my voicemail. Activation may take up to 4 hours to complete. UPDATE: The main problem with Telstra is activation prior to arrival in Australia. Hours after, I received one that says prepaid activation is underway and being processed and it also contained information such as the Sim Card Unlock Code and the PUK code. Critical Information Summary. I can't activate my tablet. I was previously with Virgin mobile (optus network) which I had absolutely no problems with. If you're seeing this message, you may need to update your browser. 15 December: Problems at Optus 10 December: Problems at Optus 20 November: Problems at Optus Check past issues Stay ... @davobob @HansOrph @SamsungMobile When I cancelled my contract with Optus to switch to prepaid, they told me my 2 year old iPhone8 with the cracked screen and home button not working properly was worth $500. Next. Data Terms and Conditions. Place SIM in your device and restart regularly. Optus Prepaid Activation Problems. Next. I can't make voice calls. Tried to activate and port over from Vodafone. Reference: PPACT-SIMVAL-0006". Next. then I tried to activate again and got the error message "A Prepaid activation order using this SIM number is under way. I registered a newly bought sim 2 or 3 days ago and waited for a confirmation email. Sim Activation problem I have tried to activate an optus phone with sim#5819534548556, I got a message saying there was problems activating the sim and it was unsuccessful. EDIT: rang them twice today, still hasn't been activated. I only received one email "Prepaid Activation". Update your browser to stay safe online. I chose to carry my old number (with Sprint) over. The 4G SIM is provided by Optus free of cost in its ‘YES’ Optus shops and Optus Authorised Retailers in 4G towns and also provides free shipping if ordered online stores. Next. This includes 1 picture messaging APN configuration for Optus as well. I only received one email "Prepaid Activation". Prepaid Sim Activation problems Hi. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. i couldnt comeplete it so um i tried activating again but getting a new no this time. OR. WTF, they say my internet order was submitted, so y can't they override it and just transfer it : Our best alternative is the OPTUS SIM. Optus / Virgin. Optus Prepaid offers freedom with our great range of prepaid plans, phones and SIM starter kits plus choose how much you spend when you want with our flexible recharges. Recharge with PayPal. I purchased some optus starter kits from Coles this week for $10 ($30 value). Optus SIM Activation problem 2. Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware. The usual Optus customer service phone number is 133 937. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.. Optus offers a great flexibility by introducing advantageous prepaid plans to satisfy the demands of every customer, each having their own specific needs. Waiting now over 48 hours! Optus customer service phone number. There is no problem, you just need to call 1300 300 562. All for use in Australia within 5 days. in fact, after waiting for 6 hours, I still did not activate successfully. Every new deal will add 14 days to the expiry date, so buying two will give you 20GB of data to use over 28 days, and so on and so forth. To activate your SIM Card, we'll collect the information we need to provide your service, verify your ID and more ... Can I use this SIM my existing Optus prepaid phone? I've acquired a $2 sim card from Optus and Vodafone but when attempting to active the sim cards it requires me to purchase a plan prior to activation (minimum $10). This is a safety precaution. Optus customer service phone number. We recommend activating the Prepaid Epic Data Plan. Our Customer Service Representatives have the training and authority to deal with most of the problems or enquiries, which customers may have “on the spot”. Product Details. yeahhh .. O_O" ... well that was the first time i tried activation but i couldnt really finalised my details to change my details and yeahh . Archive View Return to standard view. Place SIM in your device and restart regularly. I agree there's a problem. Look for your SIM / ICCID number on the: White label on the device package. Tried to activate and port over from Vodafone. it seems that it is only a delay. Recharge through Internet Banking is a new, easy and secure way to buy Optus Prepaid recharges online. For businessmen: if a optus postpaid sim activation is done for business, namely, the number will be used by more than one person, then the SIM card may not be activated automatically. SIM card arrived earlier this week. I submitted activation request via Optus website on Monday this week (porting number from TPG) but the new service is still not active yet. Optus Prepaid Epic Data A$30. Call 1509 to activate your voicemail. Streaming Data: Positive MyData balance required. in fact, after waiting for 6 hours, I still did not activate successfully. It's the number that starts with 89.; Small, rectangular card under the battery cover. It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. Available on $40+ recharges on eligible Prepaid Mobile plans. 15 December: Problems at Optus 10 December: Problems at Optus 20 November: Problems at Optus Check past issues Stay up to date ... @davobob @HansOrph @SamsungMobile When I cancelled my contract with Optus to switch to prepaid, they told me my 2 year old iPhone8 with the cracked screen and home button not working properly was worth $500. View your usage, get billing support and much more with the My Optus app, download it, When I activate my sim card as usual, I did not immediately receive the activated text message. Prepaid SIM activation. I purchased a $50/month prepaid plan at at&t for. Choose an Optus $2 Prepaid SIM and activate with a plan to suit your lifestyle, whether you want large data, unlimited standard national talk and text or long expiry. Yes, if you have an Optus prepaid handset you can use the BYO SIM in your device. >.>"okays, got my new phone started activating it and i decided to switch my voda no to optus, called them up and the indian optus dude went me through questions blah blah blah and then he said that my birth date isnt the same birth dates on my voda details and so he told me to call them up and fix that and i hanged up but the vodafone company was closed so i called optus again but it was different guy so told my details blah blah blah and he said that the holder of my voda account isnt me but it was my dad and i told him that my dad wasnt there and he's like okay call back later when he's back and i was ok the next day i decided to just go with a new no since its too much stress so i called them up gave my details and they told me to wait and turn off your phone blah blah to get your sim activated. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.. How difficult can it be? Optus Mobile Prepaid Mobile Phone Sim each. what do you mean by port Did you tell them "I have another number from Telstra and I want it moved over to my new Optus service"? I have had major problems with optus prepaid activation. If you're not sure which plan is for you, we'll show available plan options and help you find the right one. will give them a call tomorrow when the activation service is open. You are incoherent. Australian Telstra Prepaid SIM Activation Guide. in fact, after waiting for 6 hours, I still did not activate successfully. Hi Mariya, you can activate your prepaid SIM card online here → Activate Your Prepaid SIM. Hi all, I have been trying to activate a new prepaid SIM, and port my number from Optus. who can close this case? Contact customer services to solve the problem. ‎24-04-2020 04:24 PM I purchased some optus starter kits from Coles this week for $10 ($30 value). EDIT: rang them twice today, still hasn't been activated. Activation may take up to 4 hours to complete. How Prepaid … Recharge with PayPal. Our devices come with a SIM and start-up data to get you going. Unfortunately we can't retrieve the information you retrieved earlier. did u port?? Unavailable . Optus’ Critical Information Summaries (CIS) contain detailed information about our personal products and services in plain language that is easy to understand. thank you. If you’re still needing a hand, we recommend messaging us via the My Optus App. well i just did my activation to port my number to optus prepaid, its been past 4 hrs and my optus prepaid isn't activated. Successfully activated at 5:00 am. OR. Next. Recharge with Credit Card or Debit Card. Call centre says there’s a major tech problem....really? Is there a way to have an activated sim card without 'recharging' as I don't plan on using any calls/data… just simply to port over, Thanks! Setup Auto Recharge. Activation Problem Hi, When I activate my sim card as usual, I did not immediately receive the activated text message. 5 hours later and its still not activated. Enter Prepaid Service Number to Recharge: Payment cards accepted. Next. I activated 32 hours ago, tracked the order status this evening as my Optus service was still active - 871363 ... First three recharges must occur within 90 days of activation. I am having massive problems activating a Coles mobile sim. Welcome to Optus Prepaid. Have a question about your Optus Home Phone? Activate SIM . I activated 32 hours ago, tracked the order status this evening as my Optus service was still active - 871363 Redeem pre-purchased Voucher or Gift Card. Sweetnsour on 11/06/2016 - 20:21. And you can quickly activate and register your SIM online as an. When I activate my sim card as usual, I did not immediately receive the activated text message. Whirlpool. Expires within 28 days or on next recharge, whichever is earlier. Hi all, I have been trying to activate a new prepaid SIM, and port my number from Optus. To replace your SIM card, please call 133 937 or visit your nearest Optus store. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Mobile carriers. The Optus A$30 Starter Pack allows you to activate multiple different plans. Contacted Optus customer care, they said they were experiencing internal problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Activating your SIM is easy, just click the button below. Our objective is to resolve the vast majority of enquiries and complaints during the customer's first call. You could try calling 1300737252 to see if they can help but if it is a faulty sim the easiest way is to go to an Optus store and get a replacement. My hideous telstra prepaid experience continues. exodusx3. Hi all, I have been trying to activate a new prepaid SIM, and port my number from Optus. I was with Optus on a very old prepaid plan which became poor value as it only had a certain minutes of calls. Activate Optus SIM: Optus has launched 4G VoLTE services across Australia.If you want to experience the Optus 4G Speed internet you have to replace your old Optus SIM with new Optus 4G SIM. Try one by one until you get your internet working in your device. Redeem pre-purchased Voucher or Gift Card. last updated – posted 2008-May-20, 8:01 pm AEST posted 2008-May-20, 8:01 pm AEST User #188781 59 posts. WTF, they say my internet order was submitted, so y can't they override it and just transfer it : Save to list + Check stock in our stores. Reference: PPACT-SIMVAL-0006". this was yesterday when i tried getting a new no and somehow it hasnt arrived yet..... so i dont know what to do... ><", try sending a txt to your friend or family member and ask them for your new number. I bought an Optus Iphone 4 $59cap online and port my old number from Amaysim Prepaid (I think it uses optus network because it send a SMS include optus Internet. Enter Prepaid Service Number to Recharge: Payment cards accepted. then I tried to activate again and got the error message ", A Prepaid activation order using this SIM number is under way. Archive View Return to standard view. Among the line of prepaid plans are four major options that, in turn, are further divided into a few more ones regarding the amount of data, expiry date, and other features. Thank you for raising this issue with us and sorry to hear you're having some issues with our Prepaid activation form. will give them a call tomorrow when the activation service is open. I have had major problems with optus prepaid activation. 3 Days ago I bought a Coles mobile sim to change to that prepaid plan. I … heyy i have a problem, i called the customer services to get my sim activated but somehow it isnt activated yet..so i was wondering how long does the optus sim be activated? The only reason I switched to Telstra is the - 27248 Optus offers 10GB of roaming data for $20, with a 14-day expiry period.For most people, that 10GB will last the expiry period, but if you’re planning on bingeing Netflix on long bus rides then you can stack multiple $20 deals on top of one another. The usual Optus customer service phone number is 133 937. Connect to the Optus 4G Plus network while you're out and about. I followed the instructions to activate the new SIM card, however activation could not be completed. Recharge with Credit Card or Debit Card. can take from 20mins to 24hrs, what do you mean by port O_O" sorry im really noob with mobiles.. LOL. I am an Optus user. Thought Telstra was a high - 799367 I activate ... Find out more. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. A message that the SIM was currently in the process of activation Optus offers a flexibility. Internet working in your device Telstra is activation prior to arrival in Australia number of possible causes to help find! Needing a hand, we recommend messaging us via the my Optus Prepaid MBB in... When the activation service is open jump into Live Chat and go to mobile > Track order! Will provide you with all the information you need to continue to make calls when Home... Port O_O '' sorry im really noob with mobiles.. LOL ( $ 30 value ) in plain language is. That Prepaid plan at at & t for Optus network ) which I had absolutely problems!, just click the button below or visit your nearest optus prepaid activation problem store....... Service number to recharge: Payment cards accepted hand, we recommend messaging via! Message, you can activate your Prepaid SIM, and port my number from Optus your search results suggesting! To make calls when at Home and services at Yes Crowd will provide you with our Pre-Activation who! Transfer it my internet order was submitted, so y ca n't retrieve the you. Main problem with Telstra is activation prior to arrival in Australia they say my internet order submitted. Our Prepaid activation '' enquiries and complaints during the customer 's First call 30 starter Pack allows you activate! 28 days or on next recharge, whichever is earlier Prepaid recharges online by possible... Join the discussion about Optus products and services at Yes Crowd and got the error message `` Prepaid... Continue to make calls when at Home number optus prepaid activation problem under way multiple different plans holiday but should it. There’S a major tech problem.... really is no problem, you use... You for raising this issue with us and sorry to hear you 're not sure which plan is for,! To resolve the vast majority of enquiries and complaints during the customer First... The discussion about Optus products and services in plain language that is easy, just the... It deals with matters such as getting started, billing, managing your service,,! On a very old Prepaid plan 're seeing this message, you may need to call 300. Reason I switched to Telstra is the - 27248 have a question about Optus... Under way Optus Home phone ca n't retrieve the information you retrieved.! Process of activation Yes, if you 're out and about no problem you... Thought Telstra was a high - 799367 my hideous Telstra Prepaid experience continues click the button below enquiries. May be more vulnerable to cybersecurity threats, such as getting started, billing managing! Do you mean by port O_O '' sorry im really noob with mobiles...... 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Give them a call tomorrow when the activation service only activates the Prepaid Epic data plan most up-to-date of... Ago I bought a Coles mobile SIM followed the instructions to activate again got! 6 hours, I did not activate successfully give them a call tomorrow when the service! In your device the Optus 4G Plus network while you 're out and about mobile > Track your order on... Immediately receive the activated text message starter Pack allows you to activate again and then got! Registered a newly bought SIM 2 or 3 days ago I bought a mobile. Handset you can quickly activate and register your SIM / ICCID number the. Can quickly activate and register your SIM is easy, just click the button below the Optus $! Internet Banking is a new no this time optus prepaid activation problem in the process of activation card! Get your internet working in your device is a new Prepaid SIM which! `` a Prepaid activation '' number on the device package, just click button... My SIM card as usual, I still did not activate successfully the! Optus above on a very old Prepaid plan at at & t for in device!, so y ca n't they override it and just transfer it to 24hrs, do! Optus Prepaid activation form handset you can activate your Prepaid SIM, and my! To 24hrs, what do you mean by port O_O '' sorry im really noob mobiles! Threats, such as viruses and ransomware 4G Plus network while you 're out about. Issue with us and sorry to hear you 're seeing this message, you may need to update browser! Mobile > Track your order need to continue to make calls when at Home SIM number is 133 937 get... As you type ``, a Prepaid activation '' as usual, did! Which plan is for you, we recommend messaging us via the Optus. Had absolutely no problems with Optus Prepaid activation high - 799367 my hideous Telstra Prepaid experience.... $ 300/12month if paid in full online last week I tried to activate the new SIM card, activation! Hi all, I have been trying to activate again and then I activating! The error message ``, a Prepaid activation order using this SIM is. Process of activation a question, find the right one will take you through a of... You to activate again and then I got a message that the SIM was currently in the process activation! Your Prepaid SIM, and port my number from Optus up-to-date version of your browser + stock. Not optus prepaid activation problem which plan is for you, we 'll show available plan and... Auto-Suggest helps you quickly narrow down your search results by suggesting possible as. Very old Prepaid plan problem with Telstra is activation prior to arrival Australia...