Due to numerous delays caused by Covid the toilet was not installed for several months. 36 446 000 Infrared basin faucet (6 V) without mixing device Height mousseur 190 mm 36 445 000 Infrared basin faucet (6 V) with mixing device Height mousseur 211 mm 36 444 000 Infrared basin faucet (230 V) ESSENCE E The design vocabulary of the Essence E range of taps, based on the cylindrical form, is simple, yet sophisticated. Today after multiple chase and 19 days, Victoria Plumbing customer service mentioned that Grohe has not suggested any recommendation and product is okay. The company was silent. They promised to refund my money and within the given time this was actioned.Sympathetic, helpful and above all a very professional team. Today is 29 December and I still didn't get my order. If you continue browsing our website, we’ll assume that you accept the use of cookies on the GROHE UK website. Grohe employs about 6,000 people worldwide. Read honest and unbiased product reviews … My plumber attempted installation we found the flush plate was far too large for the cistern we had. Jobs. Design. Grohe (0) Bristan (5) Creda (0) Galaxy (0) Wickes (1) Show more; Number of shower head spray patterns. After waiting 2 weeks, I just been told to wait another 3 weeks to receive it due to production issue. " A well known company with high quality products and good reputation " (in 4 reviews) " Good salary and on time salary credit growing on faster pace apart from … It was cutting out on a regular basis. Now, guess where it is? Your experience matters. … However, the illustration includes a part number and asterisk that refer to a 'special accessory' at the very end of the text. I bought the shower head in good faith confident that should anything go wrong I had the sucurity of the 5yr guarantee. Spoke to a representative (Jason) who was most helpful. Grohe Vitalio Joy Thermostatic Shower System. This tap is specifically designed for easy installation. You’ll find home tours, advice and tips, interviews, reviews, postcards from places I love and more – always with a focus on minimalism, muted colours and timeless, considered design. The included waste fittings are the cheapest money can buy, so off they go in the bin and replaced by Mcalpine. Featured Categories. The tap turned out to have a leak, so I got a plumber in, who replaced it with a cheap tap, so that the leak didn't damage my cabinets any more. Grohe makes some great high-end showers and shower heads, but you don’t have to splash a lot of cash to get a more luxurious shower. I have a 'four hole' Grohe Eurostyle bath mixer set up. Never knowingly beaten on price! This 'accessory' is a thin Grohe spanner that costs a staggering £47.27! As a professional mechanical engineer, I have carried out the tests that Grohe asked me to do and they have determined that I should have a warranty claim. 3000+ Reviews on Trustpilot. Weeks to sort manufacturing defect! The diverter valve itself is a pull up type - trouble is it's heavy even with no water pressure (which can make use impossible) and it's smooth! Grohe hot water taps Reviews based on facts Our rigorous tests find the facts, and our impartial reviews tell you the truth about how products perform. We asked Grohe owners how easy their taps are to use (including the installation), how they rate the safety features and performance, and how far they offer value for money. Toilet was fairly basic looking but has soft close and is rimless which are nice to have. It worked well until a couple of weeks ago ago when it became difficult to change the functions then it jammed permanently on one one function. Check out our top 6 Grohe shower head reviews below and know each product’s pros and cons! All rights reserved. Superb service from the Grohe technical team, Very poor product quality plus very weak customer service. 2. Later: in response to the reply below. Both handheld shower and overhead rain shower perfect for our purposes. Find helpful customer reviews and review ratings for GROHE 27948000 | Vitalio Start 100 Shower Rail Set | 2 Sprays at Amazon.com. *updated on 28/08/2020, following company contact*Product looks good but the UK customer service needs to improve.I bought an over £200 Pull out tap 2 years ago which is now leaking due to holes in the hose.Under the 5 years warranty service, I contacted the brand to receive a new hose (07/08). Sophie GROHE UK Advertisement. © 2021 Trustpilot A/S. All look fantastic and I'm my opinion made the bathroom in particular feel high quality. But for this result I had contact the customer service several times, and wait over a month. GROHE Solution Expertise. My £981 rrp shower has poor flow. All rights reserved. Overall Score: 81/100. Kitchen tap tends to get a few comments from visitors as its looks great and stands out. A few e mails exchanged including photos of receipts and the shower and the next day a phone call from the engineer to say he could come and do it the next day. Not only do your reviews help us, but they also help other customers ensuring that they have the best experience with GROHE. Kitchen Mixer Taps (10) Filters Clear all. Share on Facebook; Share on Twitter; Share on WhatsApp; Share via Email; Copy Link; Link Copied! The waste pop up is an incredibly stupid and complicated idea. Geneva Freehand Shower Head with Concealed Fitting; 1.4 4. However, the New Tempesta also comes with Grohe… First replacement didn’t work so he got another from his van. I sent several e-mail, for what I didn't get any replay at all. GROHE Manufacture all their products to a very high standard, making this brand one of the most popular throughout the UK and Europe. First month £5, then £9.99 per month, cancel anytime. Bought a smart shower which has a leaking valve. Overall Score: 81/100. For such a big name in the market, I would have thought that they are more professional than that. I was then told that it was still under warranty( I was not aware that I had a 5 year warranty) the guy said he would pass my details on to the warranty team. UK customer service to improve *updated on 28/08/2020, following company contact* Product looks good but the UK customer service needs to improve. The WoT scorecard provides crowdsourced online ratings & reviews for grohe.co.uk regarding its safety and security. Come find out The brand offer this system with either a fixed head or wing grip with the optional extra of a Bluetooth shower speaker. If your bowl is full of water it means you're washing the dishes and have your hands wet, so a standard strainer works better. Grohe kitchen tap products are produced with quality, style and product features at the forefront of their designs. You need 10, yes Grohe, ten of them. Terrible customer service technical support. The clips themselves do not stay in place, so you will not put them on, drop the sink in the hole and clamp it. Waiting for another tap. Euphoria Cube Rain Shower Head; 1.2 2. the DreamSpray shower engine, four spray modes and the classy StarLight chrome finish. The inlets to the diverter valve aren't all in the same plane (one is at right angles to the other two, meaning it takes up way more space than it should and for me meant cutting a hole in the side of the bath and the wall to fit it in.2. Filter (0) Categories. Reviews from Grohe AG employees about Grohe AG culture, salaries, benefits, work-life balance, management, job security, and more. (Grohe Ref:UK-65139) I had a problem with the installation of a Grohe shower control unit and rang their technical department. In our survey, we asked people how satisfied they are with their Grohe hot water tap and whether they would recommend it to a friend. Not the engineer accepted in front of builder that product is not working as it should. For businesses. Granted it does take a little bit of time to get the knack of unlocking it but, once mastered, it does everything it ought to without any fuss.I would have no hesitation in recommended Grohe or the Grohe Red Duo 2.0 - we are very happy Grohe customers. The information they are asking for could only be supplied by a business not an individual who bought the item from Amazon. Grohe 27799 Tempesta 100 Shower Head Wall Mounted Chrome 2 Spray Patterns £28.49 Grohe 23334 BauEdge Single Lever Mono Bath Shower Mixer Tap 1/2 Inch Wall Mount The tools recommended are hard to find in the US (closest is the UK) and they are expensive. First boiler fitted December 2018 didn’t work; engineer came 3 weeks later to replace it. Spoke to a representative (Jason) who was most helpful. I bought a Grohe Red Duo 2.0 tap and was pretty pleased when I discovered that the purchase was eligible for a cashback reward. Basin solutions. 1 (7) 2 (9) 3 (10) 4 (11) 5 (0) Cancel. Support blamed everything bar their product. Told plumber, he's appalled, its got to be the poorest quality sink ever!Now three weeks since I contacted Grohe and still no reply, also have filled warranty clam over two weeks ago yet no response.Called them today 07/12/2020 to chase the warranty, apparently on one has looked into it yet, I've asked why the reply was "cause we got excited from lockdown and now Christmas" not sure in what world that is an excuse now but I have informed them first of this problem almost a month ago. Shocking customer service! The original cartridge was not installed correctly in the faucet by Grohe causing a slow leak. Noticed the previous review on that product had exactly the same issue. When I phoned I explained what had happened and was asked how old the shower was. 1.1 1. Their specific thread did not match any other make so we had to scrap the taps and buy another product (British). When contacted Grohe, they've said there is nothing they can do o sell the part at a lower price. | Read 21-40 Reviews out of 33 So off in the bin it goes and you buy a stainless steel cap (£7).3. scored 9.4 out of 10 based on 299 genuine reviews at argos.co.uk so it’s right up there with the very best products in the Showers category. Both handheld shower and overhead rain shower perfect for our purposes. Fortunately I had some that I could adapt.4. The “quick-fit” device did not work. If you continue browsing our website, we’ll assume that you accept the use of cookies on the GROHE UK website. The Grohe New Tempesta System 210 Flex Shower System with Diverter was delivered faulty by the company.First,The customer service team did not listened and said that Grohe will look into it. Very disappointed that an expensive wi-fi shower unit is non repairable, with no components available to fix minor internal leak.This throw away policy needs to change to preserve the worlds' resources.Do not buy until they change their policy. When you buy through links on our site, we may earn an affiliate commission at no cost to you. Trying to get a resolve on this has taken months and we still don’t have a replacement.They don’t answer the phone, they don’t reply to emails, they are slow to action anything, they can be rude, they are nearly always unhelpful.Just buy a simple product from a more reputable brand than this company. Instead of messing about with silicone to seal the edges, they give you a rubbery strip. I can bet there customer service, post sales is ridiculous.Try, if you do not believe but be prepared to have a loud cry.The customer service is a crap. If you still require assistance or if there is anything else we can do to help please let me know. If your marketing team or management are wondering why you’re rated pretty poorly on TrustPilot, look no further than your customer service and warranty department - they truly don’t understand that, as consumers, we have choices.My choice next time will not be Grohe.I see Grohe response below and, yes, after lots of chasing, I have a subcontractor coming out. Not only do your reviews help us, but they also help other customers ensuring that they have the best experience with GROHE. Grohe 27591000 New Tempesta Cosmopolitan 4-Spray Shower Head. The company generated consolidated sales revenues of EUR 1.35 billion in 2017. How wrong was I basically it’s not worth the paper it’s written on and I’ve been left £140 out of pocket. Apply. The instructions to install the Grohe 2000 shower valve show that the nuts are tightened with a 30mm open ended spanner. Join the 33 people who’ve already contributed. Featured Categories. Would recommend the addition of one or two Grohe clear plastic soapdish -cum-shelves which are very easily fitted … !This is the last time I buy a Grohe item.And to be clear, I am reviewing Grohe UK. No matter I thought it’s got a 5 year warranty I’ll ring them. The faucet worked fine for about two years until one morning when I noticed a huge flood coming from the cabinet under the faucet. Invite to quote. Grohe team mentioned that if shower is not faulty then they will charge me £120 for engineer visit. And it simply won't work. They still haven't contacted me with resolution to this, I think they haven't even looked at this properly let alone fixing the problem. needless to say, they came during the 1 hour I left the house, and to re-book the engineer, they are asking for £120!! The ever increasing popularity of Grohe kitchen taps in the UK and worldwide is testament to their well established reputation for quality products. Thank you! Tested June 2015. Latest Plumbing feedback review: Replace Grohe shower hot/cold water mixer. Grohe are fast becoming the most difficult company I’ve had to deal with. Over the past fortnight we have been exchanging emails but I’ve made no progress. Grohe eventually said they would send a replacement within 7-10 working days!!! I will never ever recommend this to any of my clients. A free inside look at company reviews and salaries posted anonymously by employees. It worked well until a couple of weeks ago ago when it became difficult to change the functions then it jammed permanently on one one function. 1 Reviews of Top 6 Grohe Shower Heads. UNVERIFIED Business - See the SafeBuy™ Universal Rating for GROHE - grohe.co.uk via Safebuy.org.uk. Did a terrific job fixing the shower. The Grohe Red Duo is a 3-in-1 tap for dispensing kettle hot, hot and cold water.