The TV itself is fantastic, however every time you change sources (ie Netflix to YouTube or TV on/off) the judder reduction option (aka motion smoothing) turns back on even though it shows as off in the menu. So screen glows brighter. Luckily, we’ve found a highly-reviewed TCL UHD smart TV with Roku integration that’s currently retailing for $400 off its original price. If not, continue to step 4; Try another antenna cable, it may be broken. By default the front LED is turned on when your TCL Android TV is in standby mode. TCL service has been contacted but they advise me the local service co should respond in 7 to 21 days to make an appointment and the TV must be off the wall and on the floor for the tech. It is normally $329.99, for a sweet savings of $130. Update 2019-09-02: I was out of town for a few days so didn’t get to test the tv. Answer this question. Update 2019-09-30: received the cheque for the amount I paid on amazon. The time to move on has come. TCL’s logo is printed in a no-frills fashion, with a LED standby light that glows white just below it. Update 2019-08-13: I’ve contacted TCL, they sent me some troubleshooting methods to see if basically resetting the TV worked. Now the light will stay off when your TV is powered off. However, it should be turning off the panel backlight during this time. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. We resorted to unplugging the TV when not using it which really isn't a good, long-term solution. But at least to let them know it’s a problem. $479.99) Credit: Amazon. Hopefully they can fix this via software update. It's a bit more difficult to discern exactly what effect this had. This is probably a fundamental design issue not worth worrying about, and I'll bet most people never notice it. For now, save your money and buy the new TCL 6-Series. All TCL smart TVs feature the Roku OS smart platform, so there’s no need for an additional media player or streaming box, nor is it necessary to even have cable. TCL P-series. Unplug the power cord for two minutes, and then plug it back in. You have finally accepted the fact that Game of Thrones is really over.Done. Given the kinds of normal visual artifacts you see in the dark, I got close to verify this. Yeah. So i recently purchased a 50S425 and noticed that in a pitch black room the screen has a low glow. Press question mark to learn the rest of the keyboard shortcuts, https://www.reddit.com/r/Roku/comments/b7ihrq/tcl_49s325_roku_tv_screen_glows_when_turned_off/. To disable it, simply select OFF and press OK on the TCL remote. Then I turned off "fast start." I manually tried the on/off button on the right hand side. For example, the TV works with Amazon Alexa or Google Assistant so that you can conveniently search movies and show titles using your voice. Shop: TCL R625 55-Inch Class HDR 4K UHD Smart QLED TV, $499.99 (Orig. Update 2019-08-22: TCL will be ordering a part and sending a local tech to install it. Last night in the dark I noticed the entire screen had a dim glow. Fast start is disabled. Press and hold to turn off thee TV. TCL 49S325 49 Inch 1080p Smart Roku LED TV (2019) Has anyone else experienced a slight "glow" in the display when the tv is off in a very dark room? If you prefer to completely turn off the device, you should install the TV in a manner that allows you to disconnect the power cord when desired. The glow lasts quite some time...hours. I’ve emailed TCL for a resolution. Last nite I watched a program, turned if off and went to bed. The TCL 6-Series will be available in 55” (55R635) starting at $649.99, 65” (65R635) at $899.99, and 75” (75R635) at $1399.99, with limited availability starting today at your favorite retailer. Power on the TV. Update Sept. 11, 2020: There's a new version of this TV. Quick start is disabled and status light is disabled. Not sure what part it is. I can see this on my 2017ish 4-series TCL Roku TV. Make sure that the TV antenna socket is connected to the wall antenna outlet; Once step 1 and step 2 have been checked, ask the customer to do a scan of off the channels. Showing 1-5 of 5 answers. Go outside and check the position of the TV antenna. My guess -- without schematics to inspect -- is that there is leakage across the circuit that controls the LED array. Check out our full 2020 TCL 6-Series review for all the details, including comparisons to the 2019 model reviewed below. And yes the Power light is turned off this is the screen back light in a low glow state of some kind. Getting to know your TCL Android TV. If not, continue to step 4; Try another antenna cable, it may be broken. Kept the tv and use a smart plug to shut off the power after 10pm every night so it hasn’t been an issue since. So maybe there's nothing there with fast start off, or maybe there is but it's much more dim and hard to discern than with fast start on -- with fast start on it's definite and fairly easy to see across the entire screen. Someday, there will be a reason to spend more than $1,000 on a TV. Finito. (power save mode is off) asked on January 3, 2019. These are just educated guesses at this point, of course. You can use the Roku app to control parts of the TV from your phone when you can’t find the remote. When using voice command for audio channel, screen glows, but after selecting Turn off dispaly, it is dark. $899.99) Credit: B&H Photo and Video. I'm fairly certain I have fast start enabled, and I'd swear the screen is still "on" even when the tv is technically off. I have the exact same issue with my TCL 50S423-CA (Costco model). Related Articles. I suggested it may be cheaper to replace the tv. Already one of the World's best-selling TV brands, TCL (The Creative Life) is now one of the fastest growing consumer electronics brands in North America. No dice. I can see it when I wake up in the middle of night. Answer. I have a similar issue my fast start is at night of course because I'm trying to sleep my fast start is off but it's still a pretty bright glow and it seems that you're not the only one with this issue a lot of people do and do far there hasn't been a viable solution, New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Back tonight and unfortunately the issue is not fixed. The mains plug/appliance coupler is used to completely turn off the device. B - POWER and OPTIONS BUTTON Press once to open the menu options. You should contact TCL just to make them aware. I'm fairly certain I have fast start enabled, and I'd swear the screen is still "on" even when the tv is technically off. Press question mark to learn the rest of the keyboard shortcuts. I swapped out the batteries on the remote, didn't change anything. For a while I thought I saw a much dimmer glow, and then even later less that *may* have only affected one half of the display. The TCL doesn’t have any problems keeping the pictures and the sound of an off-air broadcast synchronised, but content delivered either by disc or by streaming service can fall out of harmony. It's very faint and almost unnoticeable when you first turn it off and the room goes dark, but, when you wake up at night, or in the morning when it's dark and your eyes are adjusted, the whole display is glowing. This does glow in the dark but I am doubting that is really going to help many people. Also for: R625, R627, Roku s525, Roku 5 series. Product Registration Please register your TCL TV purchase on-line at www.tclusa.com. nothing. My Settings Menu Does Not Have An Option To Turn Off The Light! Seems to happen on all of TCL’s larger/higher end TV’s. I have a TCL 50S425-CA in the bedroom, when the tv is turned off at night it still has a glow which can be bothersome. See all questions about this product. Quick start is disabled and status light is disabled. The behavior of the LED can be changed in the TV settings From the Android TV home screen press the " Settings " button on the remote No. Depending on when your TV was manufactured, it may not have a setting in the normal menu to turn off the light. fast start is OFF and no other power save settings are on.. And yes the Power light is turned off this is the screen back light in a low glow state of some kind. Recently bought a TCL 50S425 for the bedroom and notice the same thing. I have done so, they gave me some troubleshooting which did not work so they’ve asked me for my purchase details. Update 2019-09-04: TCL has responded, they are refunding me the price of the tv. Shop: TCL 50S425 50-inch 4K Smart LED ROKU TV (2019), $279.99 (Orig. Edit: he replaced everything they shipped except the speakers. Since the TV's will never meet requirements for power consumption if there's any leakage into the backlight circuit while in standby, I wouldn't expect that to be the issue. When the TV is off the display still glows. If they receive channels, problem solved. With fast start on -- which keeps all the main electronics going, the leakage is much more pronounced. With access to thousands of streaming channels, and over 500,000 movies and TV shows in one place, struggling to find something to watch for movie night is a thing of the past. The placement and appearance of the front LED may vary depending on your specific TCL Android TV model. When you turn the TV off, it stays in an active standby state for about 15 minutes before going into deep sleep. Power off the TV. Unfortunately this makes TCL a no go until this software fault is updated. Update 2019-08-30: TCL shipped me a whole bunch of parts, seen Here . I don't notice any leakage on my 49S315 or 55S515, but admittedly don't use them in fast start mode. TVs PS5 Gaming Smart Xbox Series X 70-75 Inch 65 Inch 40-42-43 Inch Brands 55 Inch 4k 48-49-50 Inch 32 Inch 80-85 Inch Under $1,000 Samsung OLED Roku Budget 60 Inch TV Monitor Small QLED Sony Flat Screen Under $500 Sports LG Outdoor Vizio Under $300 TV Shows Sounding LED Movies HDR HDR Gaming TCL Under $1,500 Under $2,000 1080p I have a quite new TCL 55S425. Yep, verified. Or over the course of time it manages to slide off into a crevice. Hope this helps a little. Does the glow go away after 15 minutes? I bought this because I keep losing my 55 inch TCL TV remote In my bed. Black bars are displayed on the top and bottom of the TV screen or the picture appears cut off. I can set it down and a minute later I can't find it. fast start is OFF and no other power save settings are on. the P607 features a standard assortment found in most TVs on the market. Mapping the difference between the $600 TV (this TCL) and the $1,400 TV (that Vizio) isn’t a super useful exercise. C - POWER PORT Connect your TC to the power source with the included power cable. Today, it won't turn on. When the TV is off the display still glows. They’ve asked for a picture but I can’t obviously send anything, I don’t have a good enough camera to capture the issue. I’m not sure I’d buy a TCL again but happy I got a “free” tv out of it. It didn’t. To disable fast startup as it won't let the TV leave standby and shut off. I haven’t yet tried to unplug it to see if it goes away, I usually just fall asleep. With fast start off, the leakage is much smaller. I bought a TCL L32B2500 model LED TV earlier this year. TCL Roku TV 5-Series: Premium Picture. A - STATUS LIGHT Glows when the TV is in standby; IR RECEIVER Receives signal from the TV remote. It's very faint and almost unnoticeable when you first turn it off and the room goes dark, but, when you wake up at night, or in the morning when it's dark and your eyes are adjusted, the whole display is glowing. Any idea how to stop this or what may be causing it? Founded over 30 years ago, TCL prides itself on delivering more to consumers with high quality products featuring stylish design and … Go outside and check the position of the TV antenna. It's very hard to tell by eye at these extremely low light levels. Also if … A few days ago I experimentally switched on "fast start" mode -- this results in essentially instantaneous wake-ups at any time. Also make sure if TV has it. I have several other Roku TV's and I've never seen this it's almost like it really isn't turning off all the way. It still happens to mine even though they replaced all parts. Fast start is also disabled. It’s on pretty much all night. But often wake up and can see the distinct tv shaped glow, I have tcl TV and it does the same thing. TL;DR: Treat yourself to a TCL 43-inch HD Roku TV for only $199.99 from Amazon. Technician is coming in a few minutes to work on the tv.. will tell you which part ends up working or if he replaces everything. I can see this on my 2017ish 4-series TCL Roku TV. My solution was a wifi outlet that I could turn off on my phone. The light is on by default. Endless Entertainment: I essentially get to keep the tv, they’ve asked me to cut up the serial number sticker and send proof of that.. then they’ll send me a cheque. Yeah, there's something going on. When in fast start mode, the backlight should be off, but perhaps there's some leakage into the circuit in that case since the backlight power supply is on and there are no power consumption standards to meet. However on both of those TV's I've also turned off the standby LED. In terms of inputs. It isn't like it lights up. You might try disabling the standby LED to see if that changes anything. Make sure that the TV antenna socket is connected to the wall antenna outlet; Once step 1 and step 2 have been checked, ask the customer to do a scan of off the channels. So i recently purchased a 50S425 and noticed that in a pitch black room the screen has a low glow. Roku TV 6 Series tv pdf manual download. It’s equipped with 3 HDMI 2.0 ports that are fully capable of HDCP 2.2, an optical/TOSLink out, an ethernet port, cable and AV inputs, along with a headphone jack to use your own headphones. The full screen glow was definitely gone -- or at least greatly diminished. Check if it resolves the issue. If they receive channels, problem solved. I'd have added this as a comment on https://www.reddit.com/r/Roku/comments/b7ihrq/tcl_49s325_roku_tv_screen_glows_when_turned_off/. View and Download TCL Roku TV 6 Series manual online. 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