So, I watched the mail person delivery my packages to my front door today. Your local PO should/will likely ask the carrier working that day if they recall anything. So maybe it is all wonky. Multiple packages that delivered later than 8 p.m. on the promised delivery day could land USPS in hot water with the e-commerce giant. Any time I have ever had a package go missing or marked delivered and not actually here my local post office usually sorts it out that day or the next and I haven't had to go through the main usps customer service line ever. Press J to jump to the feed. We've talked to the local post office, and asked to check GPS coordinates, but when they checked, those come up with an error apparently. There have also been a few times when the package just simply never showed up. Package says delivered, but not received. Looks like it hasn't quite disappeared yet! Thank you so much for checking, @Ishibi, and @tinyejp! A package said to be delivered tomorrow came today. It will give you a digital preview of your impeding mail item. Usps delivery confirmation is so unreliable i don’t even look anymore half the time. It has received an "En Route" scan, which is an actual, physical scan event. What the hell is going on? Understandably, this isn’t usually an option if it’s a private individual or small company. Then one of my eBay purchases said it was delivered at 10:04 AM - the same time stamp as the other packages.... but this item WAS NOT delivered. I have a package that has been in transit since 9am 2/8/2016 that's after they "mistakenly" sent it to the wrong city. The tracking number is 9205590153708655656780. The USPS is in a state of pandemonium right now. Mar 1, 2016 31 3 United States. If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice ®) should indicate where your driver left the package. Amazon Package not Delivered? All employees on this sub are here of their own volition to talk to and interact with other employees and customers. Account Setting. A lot of people have their share of bad experiences with the USPS. It’s always a good idea to check no matter what. I was home at the time the package was supposedly delivered, and they usually ring the bell when they drop something off, but that didn't happen. Opened a case which - because it was delivered - was closed immediately. I live in a large apartment complex thas has parcel lockers. The post office has started a case, and we've started a search request online as well. I can't see that scan on the main tracking page, but if it's the case, this would be tremendously good news. Yes, you’ve taken the proper steps. Share your stories, and we'll collectively try to help you. If Track shows my item as successfully delivered, but I have not received it, what should I do? The company can run a trace on the shipment. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery. Is there anything else we can do from our side, or any other advice you have? But they obviously did not deliver it TO ME. Too many people wait for a week or more before they call. More posts from the usps_complaints community. Thanks for this update! The USPS tracking info says it was delivered, but I never got it. You can enter 35 tracking number maximum, separated by a comma. As a consumer I feel defenseless. Assure the customer you’re on it: “Let me see what I can do to help.” 3. What are my options...the USPS says my package was delivered but i did not get it. Yes, it says "delivered to front door/porch" at 10:04 AM. This is the 2nd time in a week this has happened to a package. So, I watched the mail person delivery my packages to my front door today. We've talked to the local post office, and asked to check GPS coordinates, … Posted by 1 year ago. Thank the… - denied insurance claims Then you should directly contact the shipper. I have actually filed two claims with the USPS when packages were verfified delivered but the customer says it was not. UPDATE: the package was delivered today. - lost packages Contact customer service. A package will not ever say "delivered" when it's still still sitting in a postal truck or at a post office somewhere. The next update would say something like "customer not available" (packages that require signature) with a scan location of the hub and not my actual city. No sign of it. Employment requirements. Close. Hi folks - we had a package supposedly delivered on 8/3/19, but despite waiting for it all day, we didn't so much as see the mail truck. Most of the time it got delayed somewhere, which you can simply check through our track-and-trace service. Informed Delivery. That is too long. Then ask for the required representative. 1 million from Medicaid and committing tax evasion, announced Andrew Murray, U. I recently had a mix up using FedEx SmartPost and the item I shipped says "USPS Currently Awaiting Package" for 13 days now. If you’re trying to locate an Amazon package that was not delivered, you’ve come to the right place. reship. Update - package was found and delivered today. I was home all day. - horrible customer service For example i just went to my mailbox and got my package that still says “in transit” Meanwhile I have another undelivered package that was marked as “delivered” yesterday. This subreddit is not affiliated with or endorsed by the United States Postal Service. 5. Learn how to find lost mail, file claims, and request refunds. This could include the front porch, side door, back porch, or garage area. Package says delivered, but not received. I DID receive two other items on the same day, that I bought from other ebay sellers. If the delivery status of your package remains unclear, be sure to contact us straight away. I checked online and it was marked as delivered, so I went down to get it and there was no package. But on very rare occasion, an Amazon order will be marked as having been delivered even though the order has never been received by the person who ordered it. Thread starter Sunshine05; Start date Dec 20, 2016; Forums. Then one of my eBay purchases said it was delivered at 10:04 AM - the same time stamp as the other packages.... but this item WAS NOT delivered. More often than not, the package is delivered within 1-2 of the delivery confirmation. You can call the delivery service on the off chance that they know something, but it's likely not … Received 4 poly-packages which were rubberbanded. USPS tracking shows that yesterday all the 3 were delivered into the parcel locker. Note each possibility and how the customer can help (see below). Here's what to do if your order from Amazon hasn't shown up even though Amazon has it marked as delivered. The first step that you need to take in such a scenario is to contact FedEx as soon as possible. this has never happened to me and I could use some good advice. Here’s what to do when your package hasn’t arrived. Even when it was suspected that porch pirates stole the package, I filed a claim and both times USPS paid me. Like you said panic set in. USPS delivery vehicles sometimes use GPS to update tracking and this can cause a premature “Delivered” to show up in your tracking page. The sooner the better. USPS parcel locker problem. Widespread shipping delays mean millions of packages won’t arrive in time for Christmas. Press J to jump to the feed. If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. What to Do If You Receive a Late Package . Probably went down about an hour after they said it was delivered. But you don’t have to panic when your Amazon package not delivered. It seems they located the item in question at about 1pm. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. Apologize: “I’m so sorry this happened.” 2. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. Sunshine05 Member. I would recommend starting with your local post office first. Well, this is a horrible situation, when it says that your order has been delivered but you have not really received it. Here’s the guide on What to do when Fedex delivers your package to wrong address. We use Amazon a lot here, and for the most part it works beautifully. Anytime you have an issue with a delivery, call the post office at once. It’s gr If your order has been shipped via USPS, we … I've had a few instances though where my packages were delivered to the neighbors across the street, so I would check with them as a just in case. But packages that said they were delivered today were not. Since you can't prove that's what happened and the delivery service says it was delivered, there's not much you can do. While I am writing my guy phones says he received it. value of package was over $500 dollars and it was a auto part sent for service that was going to be returned. It isn't being stolen because I open the door a few seconds afterwards. Not all addresses get deliveries directly to their doors. Which is the exact same thing it says on 4 packages I actually did receive. Hi folks - we had a package supposedly delivered on 8/3/19, but despite waiting for it all day, we didn't so much as see the mail truck. Contact FedEx immediately . If you receive a late package from the USPS, be sure to report it, advise the former postal service workers. USPS says delivered, I phone my guy and he hasn’t received it. Packages that said they were delivered Monday are still not. Ask for help: “I hope you don’t mind helping to locate this package.” 4. I called the main company number, my post office and the post office in the other city with no result. One package was delivered by tracking says it wasn't. There’s no need to start worrying when a package hasn’t arrived when you expected it. In the case of missing package, you can also go for the Informed Delivery option. Either it's being misdelivered or the worker is leaving it in his truck for some reason and scanning it there (in which case it might be delivered the next day, the ones by me do this sometimes.. think it's a deadline thing), Pretty sure when they scan it records GPS of where, so you could theoretically contact your post office to verify it's not being misdelivered but that's way easier said than done these days. We’ve done a lot of research and we’re here to help you locate or replace your missing, lost or stolen Amazon package. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of Rule 6. Is it being shown as delivered to your address? 1. Write a “Etsy Package Was Not Delivered” note and keep it handy. 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